Terms & Conditions

• Authorized Tenant means a non-owner Property Owner that has the authority to rent a Property.
• Data includes all information or data submitted by you or on your behalf via the Website, the Software or otherwise.
• Guest means a guest who enters into an agreement to rent Property from a Property Owner principally through a Hosting Platform and includes invitees of that Guest while at the Property.
• Guest Services are concierge services and advice to guests or travellers staying with guests at these properties, which may include introducing a Guest to a third-party provider.
• Property Owner means an owner or Authorized Tenant of a Property and who is using the Property Owner Services in connection with the listing and rental of a Property principally through a Third Party Platform.
• Property Owner Services means marketing and rental management of Properties on behalf of Property Owners.
• Hosting Platform means either a third-party booking agent or hosting platform (including the Software and Hosting Platform provided by Staivo or its related bodies corporate), where Guests can view advertising and information about Properties, and connect to Property Owners who have Properties with a view to entering into Rental Agreements.
• Products means goods or services offered for sale by a Third Party Vendor or Staivo.
• Property means a residential or other property that is rented or offered for rent by a Property Owner to a Guest and includes any furniture, furnishings or amenities provided within the Property.
• Rental Agreement means an agreement between the Property Owner and the Guest for the letting of Property.
• Services means the Guest Services, the Property Owner Services and may include the use of the Software, as the case may be.
• Software means any mobile applications, administrative codes, application programming Interfaces (API’s), plug-ins or other software Staivo makes available to you, and includes any interfaces, applications and Admin Portals made available in connection with the use of any specific software programs.
• Third Party Vendor means an independent supplier of goods and/or services which is recommended or referred by us.
• User is an individual who accesses the Website or is authorised to use or access the Software. Users can be but are not limited to your employees, contractors, agents and any third party you invite to use the Software.

In some instances, supplemental, special terms and conditions may apply to the Services or an activity (Special Conditions). Such Special Conditions will be disclosed to you in connection with the applicable Services and are in addition to, and shall be deemed a part of, the Terms of Use for the purposes of the applicable Services.

Save to the extent expressly stated otherwise in these Terms of Use, if there is a conflict between these Terms of Use and the applicable Special Conditions, the following order of precedence will apply when resolving that conflict:

Property Owner Services (Staivo to Property Owner)

1. The relevant Special Conditions contained in the Property Owner Services Agreement entered into between the Property Owner and Staivo;
2. These Terms of Use.

Guest Services (Staivo to Guest)

1. The relevant Special Conditions in the Guest Services Agreement entered into between the Property Owner and Staivo (if any);
2. These Terms of Use.

Provision of Property (Property Owner to Guest)

1. Staivo merely provides Property Owner Services to the Property Owner to enable the Guest and the Property Owner to enter into a Rental Agreement. Staivo is not party to the Rental Agreement and these Terms of Use apply to the extent we are considered to be an Agent acting on behalf of the Property Owner;
2. The relevant Special Conditions contained in the Rental Agreement entered into between the Property Owner and the Guest directly (if any);
3. The relevant Special Conditions applied by the relevant Hosting Platform for Properties booked on that platform (if any).

Products provided by a Third Party Vendor introduced by Staivo

1. Staivo merely recommends a list of available Third Party Vendors to the Guest and is not party to any agreement for the supply of Products. These Terms of Use apply to exclude our liability arising from the supply of these Products;
2. The relevant Special Conditions entered into between the Third Party Provider and the Guest directly (if any).

Products sold by Staivo

These Terms of Use will apply.

Use of the Software

These Terms of Use will apply.

Capacity to be Bound

If you accept these Terms of Use, you represent that you have the capacity and authority to be bound by them. If you accept or agree to these Terms of Use on behalf of each User authorised by you, a company or other legal entity, you represent and warrant that you have the authority to bind that User, company, the User or other legal entity to these Terms of Use.

Amendments

We may amend the Terms of Use related to the Services from time to time. Amendments will be effective upon posting of such updated Terms at this location or the amended policies or Special Conditions on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms of Use, as amended.

Unless otherwise agreed by us in a separate written agreement with you:

• Staivo’s responsibilities are limited to assisting Property Owners with optimizing the listing and booking of Properties and providing Guest Services.

3.1 Property Owner Services

Staivo provides Property Owner Services to Property Owners that enter into a Property Owner Services Agreement with us. This Property Owner Services Agreement governs how Staivo assists Property Owners with preparing and properly marketing their Properties, which may include:

• Suggesting an optimal price for the listing of a Property;
• Helping Property Owners by interacting with potential Guests to answer questions and arrange a stay;
• Managing Check-ins, Check-outs and property inspections;
• Arranging professional vendors to provide management services before, during and after the Guest’s stay, including scheduling professional cleanings, property maintenance and handling unexpected events such as lockouts;
• Assisting Property Owners with marketing their listings by publishing listings on multiple Hosting Platforms.

In addition to these Terms of Use, Property Owners are subject to the Special Conditions contained in a Property Owner Services Agreement which sets out the specific details of the Property Owner Services.

3.2 Guest Services

Staivo may provide Services to Guests that have responded to a Property Owner’s posting on a Hosting Platform. Staivo may assist Guests or potential guests with questions regarding a listing or booking for Property, communicate with Guests regarding arrival and departure and provide 24-hour Guest support. Staivo may also offer and arrange value-added Products for Guests, such as concierge and ticketing services, from Staivo or Third Party Providers.

In addition to these Terms of Use, and for Guest Services, Guests are subject to the Special Conditions contained within a Guest Services Agreement.

3.3 Third Party Vendor Products

For Products provided by Third Party Vendors, that Third Party Vendor’s special conditions will apply to the Products supplied.

• Your use of any information or materials pertaining to Products is entirely at your own risk, for which we shall not be liable.
• It is your own responsibility to ensure that any Products made available through Third Party Vendors meet your specific requirements and that you have entered into appropriate terms of supply with those Third Party Vendors.
• In some instances Staivo will receive a commission or other benefit for referring a Guest to a Third Party Vendor.

3.4 Important Acknowledgements

In agreeing to these Terms of Use and as a condition to using our Services, you understand and agree that:

• Staivo does not provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials for any particular purpose which is found or offered on or through a Hosting Platform, by the Property Owner or by a Third Party Vendor. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability whether under contract or negligence for such to the fullest extent permissible by law.
• Staivo is not a real estate broker, nor is it an owner or provider of property, transportation, travel services or other Products provided by Third Party Vendors.
• Short-term holiday accommodation is not covered by the Residential Tenancies Act 2010 (NSW).
• Staivo does not and cannot control the content contained in any listing or the condition, legality or suitability of any Properties.
• Staivo does not control and is not responsible for the compliance with any laws by the Guest, the Property Owner, a Third Party Vendor or any Hosting Platform.
• While we make every effort to conduct background and identity checks of our Property Owners and Guests, Staivo is not responsible for any errors or misidentification of the identity, or for the behaviour, of Property Owners or Guests or for establishing the nature, condition or suitability of a Property.
• To the extent a Property Owner requests a security or damage deposit (Bond) from a Guest, this is paid upfront as part of the booking charges and is held directly to and/or held in escrow solely for the benefit of the Property Owner. The amount of the security or damage deposit may vary according to the Property and the rules of the Property Owner, and may be equivalent to a weekly, fortnight, or three-weeks rental amount, but shall never exceed the equivalent of a monthly rental amount. These monies are not held in trust by Staivo and it is up to the Property Owner to provide you with a receipt. Staivo does not become involved in the payment or return of damage deposits, and you should be aware that the return of these amounts is based on the Property Owner’s terms and conditions and is at their sole discretion. In most cases security deposits are only refunded in full once the Guest has vacated the Property free of damage and in accordance with the Rental Agreement.
• Your use of any information or materials on this Website or our Services is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Products, Services or information available through us or this Website meet your specific requirements.
• This Website or in the provision of Service we may, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
• As more specifically set out in Section 9.2 (Limitations of Liability), Staivo is not responsible for and disclaims any and all liability related to any and all listings and Properties to the maximum extent permitted by law. Bookings will be made at the Property Owner’s and Guest’s own risk.

3.5 Know Your Customer (KYC) Requirement

In accordance with specific local or state rental laws, and to comply with our Know Your Customer obligations, we or the Property Owner may require the Guest to submit identification documentation. This may include, but is not limited to, the provision of documents necessary to verify a 100-point identification check. Failure to provide the required documentation may result in the cancellation of the booking and forfeiture of any fees paid, in line with the Rental Agreement’s terms.

4.1 Property Owner Services

We receive payment for Property Owner Services from the Property Owner as set out in the Property Owner Services Agreements.

4.2 Guest Services

• The base level of the Guest Services we provide as agent for and on behalf of the Property Owner are set in the Rental Agreement, which are paid for by the Property Owner.
• To the extent a Guest requires additional Guest Services (beyond those set out in the Rental Agreement), these will be subject to a separate Guest Services Agreement between the Guest and us, for which we will receive payment directly from the Guest.
• To the extent we refer the Guest to a Third Party Vendor for the purchase of Products supplied by that Vendor, it is the Guest’s responsibility to enter into a separate agreement with that vendor for the provision and payment of those Products. In some instances, Staivo receives a commission from a Third Party Vendor for referred Products.

4.3 Damage Repairs and Cleaning

• Each Guest shall be responsible for the cost of repair for damage to, or necessary cleaning of the Property in accordance with the Rental Agreement. In the absence of any terms in the Rental Agreement, the Guest Responsibilities set out in Section 5 shall apply.
• In the event of damage of any additional amenities provided by us as part of the Guest Services, the Guest Responsibilities will apply.
• We reserve the right to facilitate payment for the reasonable cost of such repair, replacement or cleaning whether for our own account, on behalf of the Property Owner or Third Party Vendor, using your payment method designated in your Guest Services Agreement, Rental Agreement or your agreement with the Vendor. Your credit card details will be held as security and such amounts for repair, replacement or cleaning will be deducted with a charge in accordance with the damages and a receipt will be forwarded to your nominated email address. Such amounts will be transferred by us to the applicable person and are non-refundable.

4.4 Cancellations and Refunds

• When cancelling any Guest Services, you may be liable for a cancellation charge to the extent the cancelled service cannot be rebooked by us or we incur any expenses as a result of the cancellation.
• Terms and conditions for booking changes, cancellations and refunds and refundable damage deposits are specific to each Property Owner and/or each Property that they list. These terms are set out in the Rental Agreement and must be read and agreed to before making your booking, or otherwise will be provided to you by the Property Owner.

For Official Staivo Bank Transfers (EFT)

1. Locate your official Staivo invoice — it contains your verified payment details.
2. Confirm the BSB and account number match exactly what’s shown on your invoice.
3. Open your banking app or online banking portal.
4. Enter the payment details as listed.
5. Double-check for accuracy before confirming the transfer.

Payment Oversight Period

Funds are held for 6 days after check-in to ensure your stay meets expectations and the accommodation matches what was advertised.

Stay Safe: Payment Security Guidelines

To protect your payment and avoid delays, please keep these guidelines in mind:

• Only send funds to accounts provided on your invoice or confirmed through your Guest Dashboard.
• Some verified owners may use personal savings accounts under our Managed Owner Program — this is normal and fully verified.

🔐 Important Notice About Bank Alerts

For your safety, banks often display alerts such as “New Payee” or “Account name doesn’t match” when you add a new recipient or send a large amount. These alerts are standard anti-fraud measures and do not mean the account is fraudulent. If the BSB and account number match your invoice, you can proceed confidently. Accuracy is critical because funds sent to the wrong account are difficult to recover.

We Will Never:

• Request payment via social media, text messages, or messaging apps.
• Send urgent payment instructions outside your Guest Dashboard or official @staivo.com email.

If you receive unexpected or “urgent” payment details, pause and confirm with us before sending funds.

5.1 The obligations of the Guest are not exclusively set out below and it is incumbent upon the Guest to review the entire Terms of Use and any Special Conditions.

5.2 The Property is let for accommodation purposes only and is not to be used for any other purpose including but not limited to commercial purposes, receptions or parties.

5.3 The Guest shall not use the Property, or cause or permit the Property to be used:

• For any illegal purpose;
• To smoke or allow smoking to occur within the property;
• In a manner so as to cause a nuisance, including excessive noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of Property;
• By more than the registered number of Guests permitted to occupy the Property. If the Property is reported to be overloaded, the booking will be terminated and Guests will be asked to vacate, with no refund made;
• To erect tents or caravans;
• To bring any pets within the property (unless otherwise agreed in the Rental Agreement).

5.4 Cleanliness: It is the Guest’s responsibility to maintain the cleanliness of the Property. Departing Guests must leave the Property clean and tidy. This includes washing, drying and putting away all dishes, emptying the dishwasher, emptying and cleaning the refrigerator, oven/griller and microwave, cleaning the barbecue, leaving the beds neatly folded back, turning off all the lights and cooling/heating appliances. If the dishes are not washed, dried and put away, the dishwasher not emptied and/or the barbecue has not been cleaned, an additional charge may apply per job to be completed.

5.5 All Guests are responsible for keeping the Property secure during their stay and will be responsible for any theft or damage due to neglect in this area.

5.6 To accept full responsibility for any breakages, loss or damage caused to the Property directly or indirectly by the Guest, or by another occupant or any other person invited on or in the property by the Guest during the stay, and agrees to authorise Staivo to pay for any such breakages, loss, damage and all forms of cleaning (including but not limited to rubbish removal) of the Property by deduction of the applicable amount from the security deposit or using your credit card details. Where the deduction is not sufficient to cover the cost of the payment required, the Guest agrees to pay the balance of the payment within seven days of being notified in writing of the payment required by us.

5.7 The Property is furnished to the Property Owner’s taste and style and we accept no responsibility for any unmet expectations of the Guest in respect of any design, quality or other aspect of the Property.

5.8 Guest will be advised of Council rubbish bin collection for waste.

5.9 The Guest agrees to let, use and occupy the Property and its contents at his or her own risk and hereby releases, to the maximum extent permitted by law, the Property Owner and us from any injury, liability, debt, loss, cost, delay, expense however arising in connection with the letting, use and occupancy of the Property including by breach of contract, duty or statute.

5.10 Breach: Guest Responsibilities are essential terms of these Terms of Use. If the Guest commits, causes or otherwise permits a breach of these terms during the stay, we are authorised (on behalf of the Property Owner) to immediately terminate the Rental Agreement.

5.11 Right of Entry: Staivo reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters or other authorized persons. If either the Property Owner or Staivo has a reasonable belief that there is imminent danger to any person or property, either the Property Owner or Staivo may enter the Property without advance notice.

6.1 The obligations of the Property Owner are not exclusively set out below and it is incumbent upon the Property Owner to:

• Investigate and understand what obligations it may have whether under statute, regulation, council by-laws, agreements with other service providers or Hosting Platforms or arising from the use of the Property;
• Keep track of any communications between it and any third party (such as the Guest or Hosting Platform), which may result in contractual obligations; and
• Constantly review the entire Terms of Use and any Special Conditions which may apply to it.

6.2 The Property Owner agrees to:

• Submit up to date and accurate data about their personal information, payment details, communications and terms agreed with a Guest together with such other data relevant to the performance of the Services;
• Notify us of any changes to the calendar and/or availability of the Property in order to avoid accepting bookings that cannot be fulfilled, where possible;
• Abide by the terms of any Special Conditions;
• Use its best endeavours to abide by any code of conduct set out by the Australian Government in relation to Holiday & Short Term Letting;
• Let the Property and its contents for use and occupation at his or her own risk and hereby releases Staivo, to the maximum extent permitted by law, from any injury, liability, debt, loss, cost, delay, expense however arising in connection with the letting, use and occupancy of the Property including by breach of contract, duty or statute;
• Promptly respond to queries from us or the Guest in relation to the Property and provide up to date instructions and/or manuals on the operation of any amenities at the Property;
• Ensure basic utilities and services (such as water, waste, gas, electricity, communications and/or internet (if offered)) are available to the Property at all times;
• Insurance: For the duration of the Property Owner Services Agreement and the letting of any Property, the Property Owner must effect and maintain, at its own cost and expense and at no cost to Staivo, with a reputable insurer suitable short term holiday rental comprehensive cover for:
  • Product liability and public liability insurance;
  • Contents of the Property, for damage caused by Guests;
  • Legal expenses incurred; and
  • Property damage against a range of defined events.

6.3 Warranties: The Property Owner warrants:

• That all representations about the condition and suitability of the Property and any amenities offered, the location, the price and availability are up to date, accurate and not misleading; and
• It has the requisite authority and capacity to offer the Property for let.

6.4 Breach: Property Owner Responsibilities are essential terms of these Terms of Use. If the Property Owner commits, causes or otherwise permits a breach of these terms, we are authorised to immediately terminate the Property Owner Services Agreement.

6.5 Compliance: The Property Owner is solely and exclusively responsible for the consequences of non-compliance with any law applicable to the letting of the Property, including the content of the advertisement as provided by them. We hereby disclaim any liability for the verification of compliance with any laws applicable in advertisements published by a Property Owner.

7.1 Each User represents and warrants that:

• It will comply with all applicable federal, territory and state laws and regulations in the performance of its obligations under these Terms of Use;
• It is solely responsible for its Data and the Data of its invited Users, including without limitation, the security of such Data;
• It has all necessary rights and licenses, consents, permissions, waivers and releases to use the Data and submit it via the Software, including in respect of use and management of Data in accordance with these Terms of Use; and
• If you are an individual, that you are at least eighteen (18) years of age and have the legal capacity or permission of a legal guardian to use the Software.

8.1 Expressions used in this clause have the same meaning as when used in the GST Act.

8.2 If a Party makes a taxable supply under any agreement subject to these Terms of Use, except where the agreement states otherwise, the payment made by a Party for the taxable supply is expressed as a GST inclusive amount.

8.3 The Party liable to pay for a taxable supply to which these Terms of Use apply, must also pay the amount of any GST payable in respect of the taxable supply on the date on which payment for the taxable supply is due. A Party is not obliged under these Terms of Use to pay the GST on a taxable supply to it, until given a valid tax invoice for the supply.

9.1 The features, information, and materials provided and depicted through the Services are protected by copyright, trademark, patent, and other intellectual property laws. All text, graphical content, video, Data, and other content made available through the Services (collectively, the “Staivo Content”) are provided by Staivo or its partners or licensors solely to support your permitted use of the Services.

• Staivo and its partners or licensors retain all rights in the Services and Staivo Content and any associated intellectual property rights.
• No license is granted to you for any other purpose, and any other use of the Services or Staivo Content by you shall constitute a material breach of these Terms of Use.
• The Staivo Content may be modified from time to time by Staivo in its sole discretion.
• No license, right, or interest in any trademarks of Staivo or any third party is granted under the Terms of Use.

9.2 User Content: As a User, you may post, upload, publish, submit or transmit Data, text, graphics, images, information or other materials to be made available through the Website, the Software and Services (“User Content”, together with Staivo Content, the “Content”).

• By making available any User Content, you hereby grant to Staivo a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Content only on, through or by means of the Site and the Services.
• Staivo does not claim any ownership rights in any such User Content and nothing in these Terms of Use will be deemed to restrict any rights that you may have to use and exploit any such User Content.

9.3 User Content Responsibility: You acknowledge and agree that you are solely responsible for all User Content that you make available through the Website, the Software or as part of your engagement with us or any Hosting Platform. Accordingly, you represent and warrant that:

• You either are the sole and exclusive owner of all User Content that you make available or you have all rights, licenses, consents and releases that are necessary to grant to Staivo the rights in such User Content; and
• Neither the User Content nor its use will infringe a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

9.4 Content Liability: We do not screen User Content or information on Third Party Platforms and we cannot give any assurance as to its accuracy or completeness.

• You are expressly asked not to publish any defamatory, misleading or offensive content or any content which infringes any other person’s intellectual property rights (e.g. copyright).
• We do not accept liability in respect of such content.
• The relevant User responsible for posting the User Content will be personally liable for any damages or other liability arising from such content and you agree to indemnify us in relation to any liability we may suffer as a result of any such content.

10.1 Disclaimer

The Services are provided “as is” and “as available”. To the maximum extent permitted by law:

• Staivo disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
• We make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services or any Products requested through the use of the Services, or that the services will be uninterrupted or error-free.
• Staivo does not warrant that the Software or Services (or any part of them) will be error free, or that the use of the Software will be uninterrupted, or meet the requirements of the User.
• We will not be liable for any damages arising out of or related to interruption of, or defects in use or transmission of, the Software.
• Staivo does not guarantee the quality, suitability, safety or ability of any Properties or Third Party Vendors.
• You agree that the entire risk arising out of your use of the Software, Services, and any Products requested in connection therewith, remains solely with you.

10.2 Limitation of Liability

Notwithstanding any other Special Conditions, Staivo shall not be liable in contract (including under any indemnity), tort (including in negligence or for breach of statutory duty) or otherwise, for:

• Any loss of profit, loss of revenue, loss of business, loss of contracts or loss of anticipated savings, loss of property, alternative accommodation costs, costs of delay, lost Data, or any indirect, incidental, special, exemplary, punitive or consequential damages.
• Any damages, liability or losses arising out of: (i) your use of or reliance on the Services or your inability to access or use the Services; or (ii) any transaction or relationship between the Guest and the Property Owner or the Guest and any Third Party Vendor.
• Any delay or failure in performance resulting from causes beyond our reasonable control.

Monetary Cap: In no event shall Staivo’s total liability to you in connection with the Services for all damages, losses and causes of action exceed the lesser of (1) the value of the Product sold and/or Services provided by us to you or (2) five hundred dollars (AU$500.00).

Australian Consumer Law: The limitations and disclaimer in this Section 10 do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law, including the Australian Consumer Law, to the extent that it applies to the provision of Goods and Services.

To the extent you have a statutory right under Australian Consumer Laws which cannot be excluded by these Terms of Use:

• Minor Problems with Property or Service: We will use reasonable endeavours (at our discretion) to resolve this to your reasonable satisfaction.
• Major Problem with the Property: The Guest’s sole recourse is to approach the Property Owner for resolution. Staivo’s only obligation is to relay communications and provide limited mediation services.
• Major Problem with Services provided by Staivo: Your sole remedy will be to receive compensation for the drop in value in the Services received below the price paid, or a refund.
• Major Problem with Product sold by Staivo: Your sole remedy will be either (at our discretion) to have the Product repaired, replaced or to receive a full refund.
• Major Problem with Third Party Vendor products: Your sole recourse is to approach the Third Party Vendor for resolution.
• Major Problem with Property Owner Services: The Property Owner’s sole remedy will be to receive compensation for the drop in value in the Property Owner Services received below the price paid, or a refund.

10.3 Indemnity

You agree to indemnify and hold Staivo and its officers, directors, employees and agents, harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with:

• Any claims made by any other person or entity in relation to the use and occupancy of the Property to the extent arising from a breach of these Terms of Use, any breach of statutory duty or negligence on the part of the Guest or the Property Owner;
• Use of the Property offered by the Property Owner;
• Your access to or use of the Website, Software, Services or Products obtained through your use of the Services;
• Your breach or violation of any of these Terms of Use;
• Our use of your Content or Data; and
• Your violation of the rights of any third party, including Third Party Vendors.

11.1 Governing Law: Your use of this Website and Staivo’s Services and any dispute arising out of your use of it is subject to the laws of applicable states and countries we operate in. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply.

11.2 Notice to You: We may give notice by means of a general notice on the Services, electronic mail to your email address in your account, or by written communication sent to your address provided to us as part of your Rental Agreement or Guest Services Agreement.

11.3 Notice to Us: You may give notice to us by written communication to Help Center.

11.4 Assignment: You must not assign or transfer your rights under these Terms of Use in whole or in part without our prior written consent.

11.5 Severability: If any provision of these Terms of Use is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision shall to that extent be deemed not to form part of these terms but the legality, validity and enforceability of the other provisions shall not be affected. The parties shall replace the illegal, invalid or unenforceable provision with a provision that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect.

11.6 Entire Agreement: These Terms of Use constitute the entire agreement and understanding of the parties with respect to its subject matter.

If you have any questions about these Terms, please contact Staivo at help@staivo.com or call our Reservations Team for more information.

E: reservation@staivo.com
P: +61 489 989 729 | +1 (610) 314-7307