Global Guest Rental Agreement

Last updated: 4 January 2026

Background A. This Agreement is between the Guest and Staivo — Landlord Property Service (“LPS”), an Australian-registered entity (ABN 80 952 426 821). B. LPS manages a curated global portfolio across Australia, the Americas, Europe, and Southeast Asia. C. By confirming a booking, the Guest agrees to these terms, which are designed to comply with the local consumer and hospitality laws of the jurisdiction where the property is located.

1. Professional Agency Oversight

Staivo (LPS) serves as the professional manager for all listed properties. To ensure executive-level service, all logistics and support are handled by our management team. Property owners do not engage in direct guest contact to ensure consistent professional standards.

2. Nature of the Agreement (Licence to Occupy)

This is a short-term accommodation licence (referred to as Contrat de Location Saisonnière in France or Short-Term Rental in the US/AU). It is intended for holiday or corporate purposes and does not create a permanent residential tenancy or “leasehold” interest under any local laws.

3. Global Financial Protocol (Bank Transfers Only)

To ensure maximum guest privacy and eliminate credit card fraud, Staivo operates a direct bank-to-bank settlement model.

• Confirmation: Bookings are confirmed only upon receipt of cleared funds.

• Fees: Any intermediary bank fees or currency conversion costs are the responsibility of the Guest.

4. The 6-Day Secure Bridge (Guest Protection)

All bookings are protected by our Secure Bridge protocol. Funds are held by LPS and are not released to the Host until six (6) days after arrival. This allows guests to verify the property matches our 4K video standards.

5. Cancellation & Global Refund Policy

Approved refunds are initiated by LPS via bank transfer.

• Tiers: Specific terms (Flexible, Moderate, or Strict) are listed on each property page and comply with local consumer protection standards.

• Execution: Approved refunds are typically processed within 48–72 hours, subject to international banking cycles.

6. Security Deposit (Dépôt de Garantie)

Where a Security Deposit (or Caution) is required, it must be paid via bank transfer. Following a successful post-stay inspection, the deposit is returned in full. LPS complies with local statutory timeframes for the return of deposits (e.g., within 30 days in France or 14 days in various US/AU regions).

7. Privacy & Data Protection (GDPR/APPs)

Staivo adheres to the Australian Privacy Act, GDPR (Europe), and US Data Privacy standards. We collect only the information necessary to verify your identity (KYC) and secure your booking.

8. Host Cancellation Policy

If LPS must cancel a booking due to emergency circumstances, the Guest will receive a full refund or the option to re-book a comparable or upgraded property. LPS remains the sole point of contact for these resolutions.

9. Guest Responsibilities

Guests must provide accurate identification and use the property only for personal accommodation. You agree to follow all house rules and respect local community standards and noise ordinances.

10. Host Responsibilities

LPS ensures each property is accurately represented by 4K video, professionally cleaned, and maintained. Essential safety equipment (smoke detectors, etc.) is provided in accordance with local national safety regulations.

11. No-Party Policy

All properties operate under a strict No-Party Policy. Unauthorized gatherings result in immediate termination of the stay. In many regions, this may also result in local law enforcement fines for which the Guest is liable.

12. Booking Amendments

Changes to dates or guest counts are subject to availability and local rate adjustments. LPS is not obligated to approve amendments once the Secure Bridge window has closed.

13. Overstaying & Check-Out

Guests must vacate by the listed check-out time. Unauthorized overstaying interferes with local cleaning schedules and will result in additional “Holdover” fees as permitted by local jurisdiction.

14. Complaints & Quality Audit

Discrepancies must be reported to LPS within 72 hours. We will attempt to remedy any issue promptly. Guests agree to give LPS a reasonable opportunity to fix functional issues before seeking a refund.

15. Liability & Travel Insurance

LPS is not responsible for personal injury or loss of personal property. We strongly recommend guests maintain international travel insurance to cover “Force Majeure” events (weather, strikes, or travel restrictions).

16. Termination for Breach

LPS reserves the right to terminate a stay immediately for illegal activity, safety risks, or material breach of these terms. In such cases, local eviction protocols (where applicable) will be followed.

17. Governing Law & Local Compliance

This agreement is governed by the laws of the jurisdiction where the property is located regarding physical occupancy, and by the laws of Victoria, Australia regarding the financial transaction and agency relationship. We commit to being in full compliance with all local laws in every region of operation.

Contact & Support

Email: reservation@staivo.com

AU Support: +61 489 989 792

Americas Support: +1 (610) 314‑7307

© 2017–2026 Staivo — Landlord Property Service. ABN 80 952 426 821.