The Fine Print

The website at www.staivo.com (“Website”) is owned and operated by Staivo Pty Ltd – Australia and Staivo LLC – United States (collectively “Staivo”, “we”, “us”, “our”).

We provide value-added Services to Partners and Guests who arrange short-term use of residential properties. Services are principally provided through third-party booking agents on behalf of Partners, although we also provide certain Services to Guests directly. These include marketing, rental management, concierge, and referrals to third-party vendors.

“You” and “your” refer to any user of the Website or Services, including Partners and Guests depending on context.

Key Terms

• Authorized Tenant: a non-owner Partner authorized to rent a Property.
• Data: any information submitted via Website, Software, or otherwise.
• Guest: one who enters a Rental Agreement with a Partner for a Property, including accompanying invitees.
• Guest Services: concierge and advice services provided to Guests.
• Partner: owner or Authorized Tenant listing a Property.
• Host Services: marketing and rental management offered to Partners.
• Hosting Platform: third-party or Staivo booking agents and platforms.
• Products: goods or services offered by Third Party Vendors or Staivo.
• Property: the residential or other premises rented.
• Rental Agreement: contract between Partner and Guest.
• Services: all Host Services, Guest Services, and Software use.
• Software: all applications and interfaces provided by Staivo.
• Third Party Vendor: independent suppliers recommended by Staivo.
• User: authorized individuals accessing Website or Software.

Interpretation and Precedence

Special Conditions in service agreements supplement and prevail over these Terms where conflicts occur.

Our Services

Staivo assists Partners with listing, marketing, booking facilitation, check-in/out management, inspections, and Guest support. Staivo is not lessor; Rental Agreements are directly between Partner and Guest.

Payments and Deposits

Bookings require payment in full or first month for stays exceeding 30 days. Security deposits are held by Partners or third parties and are not controlled by Staivo, which may facilitate communications.

Guest Verification

Guests must provide government-issued photo ID for identity verification per legal compliance globally.

Damage and Maintenance

Guests must maintain Property condition and avoid unlawful conduct. Guests bear costs for damages or excessive cleaning. Staivo may facilitate payments if authorized.

Partner Obligations

Partners warrant accurate, lawful Property listings and maintain insurance and compliance.

Cancellations

• Weekly stays: cancel 7 days before arrival for full refund; else one week charge.
• Monthly stays: cancel 14 days prior; else up to one week charge.
• Long stays 90+ days: cancel 14 days prior; else up to two weeks charge.

Extensions subject to availability. Refunds processed within 10 business days. Force majeure handled case-by-case.

Liability and Indemnity

Staivo disclaims indirect or consequential damages and is indemnified by Users for losses from breaches or misuse.

Intellectual Property

Staivo owns all Website and Software content. Users grant licenses for necessary use. Users warrant content rights and legality.

Miscellaneous

• These Terms governed by laws of jurisdictions relevant to services or Property locations.
• Notices may be electronic or postal.
• Terms assignment by Users requires consent; Staivo may assign freely.
• Invalid provisions replaced without affecting remainder.
• These Terms complete all agreements regarding Services.

Contact

Staivo Pty Ltd – Australia
62 Constitution Avenue, Parkes ACT 2600
📞 +61 489 990 697
📧 support@staivo.com

Staivo LLC – United States
700 American Ave, Suite 300, King of Prussia, PA 19406
📞 +1 (610) 314-7307
📧 support@staivo.com