1. Global Commitment to Privacy

This website is owned and operated by Staivo — Landlord Property Services (ABN 80 952 426 821) and will be referred to as “we”, “our”, and “us” throughout this Privacy Policy. We operate globally, providing services across Australia, the Americas, Europe, and Southeast Asia.

By using this website, you agree to the terms set out in this Privacy Policy. This policy explains how personal information submitted through your use of the website is collected, stored, and handled in compliance with the Australian Privacy Act, the General Data Protection Regulation (GDPR) in Europe, and relevant United States privacy standards.

2. Personal Information Collection

Personal information is collected only when it is knowingly and voluntarily provided. This occurs when you submit an enquiry, create an account, or confirm a booking. The types of information we may collect include:

• Identity Data: Name, date of birth, and government-issued identification (required for international KYC and security verification).

• Contact Data: Email address, phone number, and residential address.

• Transaction Data: Details regarding your bank transfers, booking history, and stays.

• Technical Data: IP address, browser type, and location data (collected via cookies to improve site performance).

3. Use of Personal Information

Information submitted through the website is used only for the purpose for which it was provided, or for related secondary purposes including:

• Facilitating and securing your property booking.

• Verifying your identity to prevent fraud in high-end international rentals.

• Managing the 6-Day Secure Bridge payment hold.

• Communicating essential stay details and 24/7 Guest Relations support.

4. Payment Information & Financial Security

Staivo — Landlord Property Service does NOT collect, store, or process credit card details. To ensure the highest level of financial privacy, all payments are handled via direct bank-to-bank transfer. No sensitive card information ever enters our systems, significantly reducing the risk of data breaches or identity theft for our guests.

5. International Data Transfers & Storage

As a global operator, your information may be stored or processed in servers located outside of your home country. We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. For European residents, we ensure that “Standard Contractual Clauses” or equivalent protections are in place when transferring data outside the European Economic Area (EEA).

6. Disclosure to Third Parties

We do not sell or rent your personal information. Disclosure occurs only:

• Where you have consented (e.g., sharing your name with a local check-in host or transfer driver).

• Where it is necessary to fulfill the service (e.g., providing details to vetted maintenance partners).

• Where required by law or to protect the safety and rights of LPS, our guests, or the public.

7. Your Rights (GDPR & CCPA Compliance)

Regardless of where you reside, Staivo offers the following rights to all users:

• Access & Portability: You may request a copy of the personal data we hold about you.

• Correction: You have the right to update or correct inaccurate information.

• Erasure (“Right to be Forgotten”): You may request that we delete your personal data, subject to legal record-keeping requirements for financial transactions.

• Opt-Out: You may opt out of any marketing communications at any time.

8. Security Measures

We implement robust technical and organizational measures to protect your data. Employees and contractors are bound by strict confidentiality agreements. While we strive to safeguard your information, please be aware that no transmission over the internet is 100% secure; however, our bank-transfer model eliminates the primary target for most digital intruders (credit card data).

9. Cookies and Analytics

We use cookies to enhance your browsing experience and analyze website traffic. This data is aggregated and does not personally identify you. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features.

10. Links to External Sites

Our website may contain links to external sites (such as local tourism boards or transport providers). We are not responsible for the privacy practices of these third-party sites and recommend reviewing their policies independently.

11. Updates to this Policy

We may update this Privacy Policy to reflect changes in global law or our business practices. All amendments will be published on this page with an updated “Last Modified” date.

12. Contact and Complaints

If you have questions regarding your privacy, wish to exercise your data rights, or have a concern about how your information is handled, please contact us:

• Email: help@staivo.com

• Address: P.O. Box 604, Donovan St, Lalor VIC 3075, Australia

For more information on privacy rights, you may contact the Office of the Australian Information Commissioner (OAIC) or your local Data Protection Authority in the EU or US.