🌦️ What’s Considered Foreseeable

Some disruptions are common enough to be expected in certain regions or seasons. These are not covered under Staivo’s cancellation policy.

🌪️ Tropical Storms & Cyclones

Storms during known seasons are considered foreseeable:

• Gulf of Mexico: June – November
• Caribbean: June – November
• South Pacific: November – April
• Australia: November – April

❄️ Winter Conditions & Storms

Snowstorms and icy conditions are common in colder months:

• North America: December – February
• Europe: December – February
• Japan: December – February

🦠 Endemic Diseases

Diseases that are regularly present in certain regions are considered foreseeable:

• Asia: Dengue, Malaria, Hepatitis
• Africa: Malaria, Yellow Fever
• South America: Zika, Chikungunya

For these types of events, we recommend reviewing your Cancellation & Refund Policy and considering travel insurance for added protection.

✅ What Qualifies as a Major Disruptive Event

Major events are rare, large-scale disruptions that prevent or legally prohibit a reservation from being completed. When Staivo activates this policy, guests and hosts are protected regardless of the listing’s cancellation terms.

• 🦠 Public Health Emergencies: Government-declared epidemics or pandemics (excluding endemic diseases)
• 🚫 Government Travel Restrictions: Mandatory bans or evacuation orders
• ⚔️ Military Actions & Hostilities: War, terrorism, riots, civil unrest
• 💡 Utility Outages: Large-scale loss of heat, water, or electricity
• 🌪️ Natural Disasters: Severe weather events that trigger covered consequences

📋 What Happens If You’re Affected

If Staivo activates this policy for your area and dates, you may be eligible for:

• Full refund
• Travel credit
• Other consideration depending on the situation

Hosts can cancel without penalties, and their calendar will be blocked for the affected dates.

🤔 What’s Not Covered

Some disruptions, while frustrating, fall outside this policy. These include:

• Personal illness or injury
• Government obligations like jury duty
• Non-binding travel advisories
• Event cancellations or rescheduling
• Transportation issues unrelated to a covered event

In these cases, your reservation follows the Cancellation & Refund Policy. We encourage open communication with your host to find a fair solution.

🏡 How This Affects Hosts

Hosts impacted by a covered event can cancel without fees. However:

• No payout is issued for cancelled dates
• If payout was already made, it will be withheld from future payments
• Listings must remain habitable and consistent with their description

Staivo expects hosts to cancel if their property becomes uninhabitable. This protects guests and maintains trust across the platform.

📌 Your Rights

This policy does not override your rights under local consumer laws.

For more support, visit our Help Centre or review our Terms & Conditions.