Inclusive Travel at Staivo: Fair, Safe, and Open to All
Inclusive travel is central to Staivo’s mission. We believe every guest and host deserves to be treated with respect, dignity, and fairness. This page outlines how we reduce bias, protect privacy, and support equal access to safe, welcoming stays.
📊 Project Lighthouse
Launched in 2020, Project Lighthouse helps uncover and address disparities in how people of colour experience short-term rentals. Developed with guidance from civil rights and privacy experts, it reflects our commitment to transparency and equity.
- 📈 Using real data: We study how guests and hosts interact to identify opportunities for improvement.
- 🔒 Protecting privacy: All data is analysed in bulk. We never associate perceived race information with individual accounts.
- 🔄 Constantly improving: Our team continues to refine tools and policies that promote fairness across the booking journey.
🛠️ Ongoing Improvements
- ⚡ Instant Book Access: Guests can confirm stays without host approval, helping reduce bias and increase booking success.
- 📬 Host Response Support: We’ve made pending requests more visible to hosts, reducing missed bookings and improving guest experience.
- 🌟 Building Guest Reputation: Guests with reviews book more easily. Co-travelers can now be added and reviewed too.
- 🧑🤝🧑 Preferred Names & Pronouns: Guests and hosts can display preferred names. If misidentified in a review, we’ll update the pronoun to match their preference.
- 📜 Stronger Policies: We’ve clarified booking decline reasons and added caste protections to our Non-Discrimination Policy.
- 💼 Economic Empowerment: We support diverse communities through programs like the Airbnb Entrepreneurship Academy and Operation HOPE’s 1MBB initiative.
- ♿ Accessibility Support: Filters help guests find mobility-friendly stays. Every accessibility feature is reviewed for accuracy.
🤝 Our Commitment to Guests
Staivo’s efforts build on years of work, including civil rights audits, policy updates, and data transparency. We’re here to help you travel with confidence, knowing that fairness and respect are built into every stay.
🧭 The Staivo Community Pledge
I agree to treat everyone in the Staivo community—regardless of their race, religion, national origin, ethnicity, skin colour, disability, sex, gender identity, sexual orientation or age—with respect and without judgement or bias.
Anyone who doesn’t agree is denied access to the platform. This pledge helps protect our community and ensures every guest feels safe and welcome.