Welcome to Staivo’s Help Center — your go-to source for all questions about flexible short-term stays. Here, we’ve answered the most common guest inquiries to make your experience smooth from inquiry to check-out.
Recommended for you
We process all booking inquiries manually to ensure a secure match. After receiving your request and verifying your background, bookings are usually confirmed within 24–48 hours.
We currently accept bank transfers only. Once your booking is approved, our billing team will send you an invoice with full payment instructions.
Yes. A detailed invoice including applicable taxes will be emailed once payment is confirmed.
No. For streamlined billing and fraud protection, we only allow one verified payment method per booking.
Contact our billing team at least 48 hours before your payment due date. Note that changes may delay your booking confirmation.
Booking Questions
Yes. Reach out to our team with your booking reference and request. Changes may affect pricing and availability.
If your inquiry hasn’t been confirmed yet, you can withdraw it by replying to your original confirmation email or through your Staivo dashboard.
Once submitted, you’ll receive updates via email. You can also log into your account to view the progress.
You can revisit the original listing through your inquiry history or by searching on the Staivo homepage using the city and length of stay.
You are only invoiced after your booking is manually approved and your background check is complete.
Help on your reservations
Though rare, we will offer you a similar or upgraded property at no additional cost. If you decline the alternative, a full refund is issued.
All guests undergo identity and background checks before confirmation. This ensures a secure and respectful community.
Notify us within 72 hours of checkout. We’ll reach out to the host and arrange retrieval where possible.
No. All stays must be confirmed manually by Staivo reservation team. Please wait for approval before planning your move-in.
Yes. You’ll receive a full PDF summary of your booking that you can forward to travel companions or HR departments.