Cancellation Policies Explained

Critical Guide: Cancellation Policies Explained (Flexible, Moderate, Strict)

Travel plans change. Flights get delayed, emergencies happen, and sometimes, you just need to alter your reservation. When booking on Staivo, your financial risk is determined by the host’s chosen policy. You must have the cancellation policies explained clearly before booking. Knowing the cancellation policies explained here will empower your booking decisions.

Don’t assume all listings are the same. Understanding the difference between Flexible, Moderate, and Strict policies is essential for booking with confidence and knowing your rights if the unexpected occurs.

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1. The Flexible Policy: For the Traveler with Uncertainty

A Flexible policy is the lowest-risk option for guests. Hosts who offer this policy recognize that travelers value the ability to change their minds.

What it Means:

• Generous Refund Window: You typically receive a full refund (minus the Staivo service fee) if you cancel up to a specific number of days before check-in (often around 7 days).
• Last-Minute Refund: You may receive a 50% refund if you cancel after the cut-off period, right up until the day before check-in.

➡️ When to Choose It:

• You are booking far in advance and your travel dates are not 100% fixed.
• You are traveling for work and your itinerary is subject to change.

2. The Moderate Policy: Balancing Risk and Reward

This is a good middle ground, offering a reasonable refund window while giving the host some certainty that their calendar will be filled.

What it Means:

• 50% Refund: If you cancel after the initial deadline (often 7 days before check-in), you typically receive 50% of the total booking price (excluding the service fee).
• The Deadline: The cancellation window is shorter than the Flexible policy, usually requiring notice at least two weeks out for a full refund.

➡️ When to Choose It:

• You are reasonably certain of your plans but want a small safety net just in case.
• The listing is highly desirable, and the host won’t offer a Flexible option.

3. The Strict Policy: For the Certain Traveler

Hosts with Strict policies are often professional property managers or those with high-demand, high-value properties. They are banking on guaranteed income once a booking is confirmed.

What it Means:

• Limited Refund: You usually receive only a 50% refund if you cancel any time after booking. Sometimes, no refund is offered after a short grace period.
• The Benefit: Strict policies often apply to the most sought-after or best-priced listings because the host has greater revenue certainty.

➡️ When to Choose It:

• Your plans are 100% certain, and you have travel insurance to cover unexpected cancellations.
• The listing is a true “must-have,” and the potential savings outweigh the financial risk.

4. Understanding the Extenuating Circumstances Clause

Every platform, including Staivo, has a policy for “Extenuating Circumstances.” This is a safety measure that can override even a Strict policy.

What it Covers:

• Unforeseen Events: Events like government travel restrictions, natural disasters, or declared pandemics that prevent travel.
• Personal Emergencies: Certain unexpected personal emergencies (e.g., severe illness or the death of a close family member), often requiring official documentation.

Crucial Disclaimer: These policies are strictly applied and do not cover things like flight cancellations, visa issues, or minor illnesses. Always consult the official Staivo cancellation policy pages for the exact rules and documentation required.

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⭐ Your Takeaway

Before you book, find the cancellation policy listed on the page like what you find on staivo’s. If your trip has any chance of changing, filter your search results to show Flexible policies first or reach out to our help centre, we have the most flexible policy that covers you. Knowing the rules upfront ensures that a change in plans doesn’t become a financial disaster!