Your Privacy is Important to Us.

This policy (“Privacy Policy”) covers information we collect during our interactions with you and describes how we collect and use Personal Information about you via our website https://www.staivo.com (“Website”) and mobile application (“Software”).

Our collection, use, and storage of Personal Information are governed by the Australian Privacy Act 1988 (Cth) as amended (“Privacy Act”) and other applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

Amended: 8 September 2025

About Us

We are Staivo Pty Ltd – Australia, located at 62 Constitution Avenue, Parkes ACT 2600.

We are Staivo LLC – United States, located at 700 American Ave, Suite 300, King of Prussia, PA 19406.

We are committed to protecting your Personal Information.

Personal Information

Personal Information includes any data identifying you directly or indirectly. If unidentifiable, it is not considered Personal Information under this Policy.

Information We Collect

• Contact information: names, addresses, emails, phone numbers.
• Government-issued identification such as passport, driver’s license for guest verification.
• Booking, stay history, payment, and billing details.
• Account creation credentials, usernames, and passwords.
• Communications between you, Staivo and our Partners.
• Device and browser data including IP addresses and cookies.
• Employment or organizational information where applicable.
• Information from Hosting Platforms or third parties compliant with privacy laws.

How We Collect Information

• Directly from you during booking, registration, and interactions with the Website and Software.
• Automatically via cookies and tracking technologies.
• Via Hosting Platforms, verification and credit databases (e.g., TICA) under lawful purposes.
• Supplementary sources needed for compliance, payment processing, and risk management.

Purpose of Collection

• Manage and improve Service delivery and your experience.
• Verify identity to comply with regulatory and security obligations.
• Process payments, deposits, cancellations, and bookings.
• Communicate relevant information, offers, and support.
• Fulfill legal requirements and prevent fraud or misuse.
• Operate internal administrative functions including billing and marketing (with opt-out options).
• Engage third-party service providers essential to your stay experience.

Disclosure of Personal Information

• Property owners, Hosts, and authorized Partners involved in your booking.
• Service providers for cleaning, maintenance, payments, IT, verification, and marketing.
• Law enforcement, courts, or regulators as required by law.
• Booking or Hosting Platforms facilitating your reservation.
• Third-party marketing or analytics providers with consent or where permitted.

We do not sell or trade your Personal Information.

International Transfers

Given our global operations, personal data may be transferred and processed outside your jurisdiction including Australia and the US. We ensure all transfers comply with local laws such as GDPR including binding corporate rules and appropriate safeguards.

Storage and Security

We employ robust physical, technical, and administrative controls to secure your Personal Information against unauthorized access, loss, or misuse. You are responsible for maintaining the confidentiality of your account passwords and credentials.

Personal data is retained as long as necessary to provide Services or as required by law. Afterward, data is securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have rights to access, modify, delete, restrict processing of your data, or withdraw consent where applicable. You may also lodge complaints with data protection authorities.

To exercise your rights or raise concerns, please contact us at privacy@staivo.com.

Cookies and Tracking

We use cookies and tracking technologies to improve functionality and analyse usage. You can disable cookies via your browser settings; however, this might affect site performance.

Guest Identity Verification

As required by law and safety protocols, we verify Guest identities using government-issued ID and check against authorized databases. This practice protects Guests, Property owners, and Staivo globally.

Complaints and Contact

If you are dissatisfied with our data practices, please contact privacy@staivo.com or support@staivo.com. You may escalate concerns to relevant data regulators.

Changes to this Policy

We may update this Privacy Policy to comply with changing legal or business requirements. Updates will be posted on the Website with a new amended date. Your continued use after changes indicates acceptance.

Contact Information

Staivo Pty Ltd – Australia
62 Constitution Avenue, Parkes ACT 2600
📞 +61 489 990 697
📧 help@staivo.com

Staivo LLC – United States
700 American Ave, Suite 300, King of Prussia, PA 19406
📞 +1 (610) 314-7307
📧 hello@staivo.com